When contacting TestRail Support, please include your Account ID (starting with K) available in the TestRail Customer Portal along with any details related to your request. You may also reference the knowledge base resources below.

*Please note that TestRail provides email-based technical support. Enterprise customers have the option to schedule a screen share session with a TestRail Support Engineer.

Send Support Request

You can contact us directly at TestRail Support Center or use the following form to send a request. Other support resources:

Account ID starting with a K or hostname

You might find the following additional TestRail resources useful (links open in a new tab/window):

TestRail may share your information with its parent company Idera, Inc., and its affiliates company. For further details how your data is used and stored, please review our Privacy Policy

Latest Versions

See below for the latest versions and release announcements of our products.

TestRail's support hours:

Monday - Friday
7:00 am - 7:00 pm CST.

If you haven't received a ticket confirmation from us, please check your spam folder.

*For Enterprise support requests, you can expect a response within one business day.