When contacting TestRail Support, please include your Account ID (starting with K) available in the Gurock Customer Portal (https://secure.testrail.com) along with any details related to your request. You may also reference the knowledge base resources below.

NOTE: TestRail provides email-based technical support. Our phone line is available to speak with our Customer Success team

Send Support Request

You can contact us directly at [email protected] or use the following form to send a request. Other support resources:

First Name*

Last Name*

Email Address*

Subject*

Account Details*

Account ID starting with a K or hostname

You might find the following additional TestRail resources useful (links open in a new tab/window):

Your Message*

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Latest Versions

See below for the latest versions and release announcements of our products.

TestRail: Release Notes

The best way to contact us is by email. We answer all emails as quickly as possible. Enterprise support requests receive a response within one business day:

Monday - Friday
from 7:00 am - 7:00 pm CST.

Pleae make sure to check your spam folder if you haven't received an answer from us.